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Shipping & Returns

Shipping Policy

Usually all the orders are shipped on the same/single business day ( subject to availability) if placed anytime before 4 PM (ET)  , thereafter it usually takes about 3-5 business days for the delivery across Canada ( remote areas excepted) with our standard/free shipping service. Please email us if you need priority shipping service with applicable additional cost.  However a delay can be expected in case of extremely bad weather conditions around North America. Please be advised, your order value ( whatever amount you pay at the order check out) includes all costs including customs or duties, shipping etc, if any, in case of orders/items being shipped from our warehouse in US, therefore the customers do not have to pay any additional when they receive their shipment in Canada. 

In case of special order items or any item that is out of stock, we shall let you know the ETA (estimated time of arrival) and you can decide whether you would like to wait or cancel the order.

Most of the items that you purchase from fetchcart.ca ships free of cost anywhere in Canada, however there are also various other consumer products/consumables etc where a fixed/flat shipping rate gets calculated/added at the check-out point which may sometimes vary from the actual shipping cost of the order, on the basis of size and weight of the shipment, in such cases, we shall contact you with the estimated shipping cost (if higher than the flat shipping rate) and the customer can decide whether they would want to go with that or cancel their order. We do also ship with priority/expedited shipping options with extra cost, 

Generally, during order placement upon checkout, you will be able to see the estimated shipping cost for your entire order to the given address. In order to be most economical we only do standard ground shipping. However, you may contact us for various shipping rates in case if you need any expedited/priority shipping service. Shipping costs are estimated based on the weight and size of the items in your order as well as the shipping address. The shipping cost is subject to vary depending on the types of products, shipping addresses or postal codes etc. Interested customers may email us at support@fetchcart.com for the quote. In any case, shipping costs are non-refundable.

Please Note: We cannot ship orders to post office (P O) boxes. Also, we do not have pickup facility at our office or at the warehouse. So the customer needs to place only online order and items are directly shipped to their shipping address. At present, we ship orders only across Canada.

 

Return Policy

Sales/Replacement Return: New Unopened Goods

We accept sales return or replacement requests of only new, unopened and company sealed (still in its plastic wrap) goods as sold by fetchcart.ca within 14 days from the delivery date. However 15% (or CAD$ 10 whichever is more) restocking/handling fee deductions shall be applicable on such return items. Shipping cost is not refundable.  Please Note: We do not accept sales return of opened/tested/used products unless it is defective (DOA) by manufacturer.

In case if the items returned in opened/used/tested condition with or without broken seal,the return credit may be refused or up to 50% restocking fee shall be charged/deducted from the item's price depending on the condition of the returned item. Please note: Returns for the items that are not in their original condition (including original box,packaging), are damaged, or are with missing parts will be refused/returned at the customer's cost. Therefore , we strictly recommend all the customers to refrain from returning items in opened/broken seal condition.


Please Note: We do not entertain any sales return request for opened or used items, therefore all return request with broken seal/ without original packing will be refused and returned to the customer at his/her cost without credit approval. The discretion to determine the physical condition of the returned item lies solely with fetchcart.ca.

Consumables and Hygiene based Goods: No sales return will be accepted for opened/used/tested consumable items like Printer Supplies (cartridges, paper rolls, ribbons),Batteries,Power Adapters,Spare parts/modules, Power supply units,software/Interface cards/CDs/DVDs etc. Due to hygienic reasons, we DO NOT accept sales return of used/tested headsets with ear cushions or any ear cushions for that matter.

The parts that are marked "No Return" or " Non-refundable" cannot be returned for refunded or exchanged for something else.

 
Shipment Refusal/Order Cancellation after order processed/shipped  :  In case of shipment refusal by the customer during the delivery OR order cancellation after order has been processed /shipped due to change of mind or any customer error, a minimum of 10% restocking fee will be charged/deducted from the today amount in order to cover the shipping/handling costs associated during order fulfillment.( NON NEGOTIABLE)

 

Please be sure to check the compatibility/specs before you purchase it.


DOA Policy: Replacement of Defective or Damaged Goods

The customer must send us an email explaining the nature of defect in case if he/she receives a DOA (dead on arrival) item within 14 days from the delivery date. We may have to refer the customer to contact the manufacturer support center directly for an appropriate solution.

However, if the complaint couldn’t be resolved over the phone/ email then the customer is expected to return that defective item to our given address, so that our experts can review/test or repair that defective unit before any further action. Subsequently a repaired or replacement unit will be sent back to customer after the DOA unit is received/checked by us.

DOA/Defective Return Policy for Ubiquiti Newtorks Goods: According to Ubiquiti return Policy: All the DOA/defective issues after 14 days from the delivery dates are handled directly by/through Ubiquiti: Online form- http://www.ubnt.com/support/rma OR www.ubnt.com/company/contact OR Please call +1 408-942-3085

Return of Merchandise Authorization (RMA) Reference

All kind of returns must have an RMA number before they are sent back, so please contact/email us to obtain an RMA number prior to returning goods back to us. No returns will be accepted without authorized RMA number and complete original package including shipping/packing slip. Please mention the RMA reference number on the packing/shipping slip.

Note: RMA number MUST NOT be written on the original manufacturer's packaging; otherwise the request may be refused and returned to you at your own cost, without credit approval.

Refund Policy

The customer can expect a full refund including shipping cost (both ways, if any) in case if we cannot repair or arrange for any replacement. However, it is the sole responsibility of the customer to return the shipment with its original box or packing materials; otherwise the returned request may be refused and returned to the customer at his/her cost without credit approval. No refund is possible after 10 days from the delivery date.